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Sister Bay Fiber
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THE FUTURE IS HERE

IT’S BERTRAM FIBER

LET’S GET SISTER BAY CONNECTED

Service Area

- Village of Sister Bay

Sister Bay residents…

We are proud to be connecting all of Sister Bay to the Bertram Network!

Let us know you would like to get connected to the Bertram Fiber network today. This will allow our teams to most efficiently connect the town as our construction teams and installation specialists work through your town.

Please complete the whole process on the form. Once it’s completed, you will receive an email that will take you into a personalized account portal where you can sign the agreement. You must sign the agreement to get on the installation list.

SIGN UP HERE!

Residential Rates

& Non Priority Business Rates

250

mbps

$

47.99

/monthly

*Some Restrictions Apply

500

Mbps

$

69.99

/monthly

*Some Restrictions Apply

1

GBps

$

99.99

/monthly

*Some Restrictions Apply

Priority Business Rates

250

mbps

$

199.98

/monthly

*Some Restrictions Apply

500

Mbps

$

259.98

/monthly

*Some Restrictions Apply

1

GBps

$

399.98

/monthly

*Some Restrictions Apply

For our priority commercial and business customers, we will ensure that a technician is deployed to the service location to address any service-related issues that occur. This would be our top priority for our commercial and business customers who value staying connected.

*Pricing and promotional offers are available for a limited time and are subject to change at any time for any reason. Valid for new customers only. 5.5% broadband recovery fees will be assessed each billing cycle. Added fees may be required for additional equipment and services. Internet speeds are not guaranteed and may vary by equipment, number of users/devices and other factors outside of Bertram Internet’s control. Actual speed test results may vary up to 30%.

Referral program available to existing Bertram Internet customers (referrer) and new Bertram Internet customers (referee). For each referral that results in a new activation, the referrer will receive a $50 bill credit beginning the month following the referee’s installation date. Referral payments will come in the form of bill credits applied to your Bertram Internet service account. Program statement credits are not redeemable for cash. Terms and restrictions apply.

Installation Options

Basic Install 1 Year Contract
Project Status Open

Includes:

Conduit from ROW to Side of Home (shortest distance from ROW to Side of Home). This option can be different if homeowner requests but additional costs may incur.

Box and NID placement on side of home

Basic Install into home 1 exterior wall entry and 25ft of cable**

 

 

 

**Does not include cable running through walls or into ceilings

Non Basic Install $199.99
Project Status Open

Includes:

Longer cable runs than 25ft

Running cable through chases or rafters or unfinished basements or cable chases.

* Third party required to fish cables and for cable into attics over ceilings.

Basic Install 1 Year Contract
Project Status Closed

Mobilization Fee For Underground Crew $3,500

Cable from ROW to Side of Home Up To 300ft $40/ft after 300ft (shortest distance from ROW, $40/ft if shortest path not taken)*

In Home Installation 199.99

Box and NID placement on side of home

Basic Install into home 1 exterior wall entry and 25ft of cable**

 

*Extra conduit footage charges and mobilization fees can be avoided if the customer runs their own conduit from the side of the home to ROW. Conduit must meet Bertram specifications see FAQ below.

 

**Does not include cable running through walls or into ceilings 

Non Basic Install $399.99
Project Status Closed

Includes:

 

Longer cable runs than 25ft

Running cable through chases or rafters or unfinished basements or cable chases.

* Third party required to fish cables and for cable into attics over ceilings.

 

As construction gets rolling keep an eye out for our contractor’s equipment near street corners and sides of roads, trucks with trailers delivering conduit and our crews working with shovels and other tools locating utilities and installing drop vaults. Click Here to learn more about the entire process. This work is setting the stage for a new dawn in connectivity — Fiber.

 

Bertram strives to return all working areas to as close to pre-construction condition as possible. So much so that we have a team dedicated to this portion of the process. If there’s something you feel needs another look or a little more TLC please call 262-720-1603 or email BertramProject@fivestarenergyservices.com

Frequently Asked Questions

 

If you want fiber broadband service from Bertram you must create an account through the online signup portal at  https://signup.gobertram.com/ . Once you set up an account, you must log in to https://billing.gobertram.com to complete the right of entry and service agreement.  This allows access by Bertram to your property, where they will bury your fiber optic cable from the roadway to your premise(s).

 

*If you do not have access to an internet connection or a computer to complete the online signup form, you may visit the Door County Broadband office Monday through Thursday from 9am-12pm. Alternatively, you may visit the Village office at Sister Bay Monday through Friday 8am to 4pm. Both of these locations will provide devices and assistance if necessary to complete the online signup form.

The Sister Bay project is currently at the engineering process. Project updates will be posted here on this page and on the Village webpage.

Residential services are:

 

250 Mbps Symmetrical Upload/Download – $47.99 per month

500 Mbps Symmetrical Upload/Download – $69.99 per month

1 Gbps Symmetrical Upload/Download – $99.99 per month

 

 

Commercial/Business (Non-priority, no on-call tech, service issues addressed on a first-come first-served basis):

 

250 Mbps Symmetrical Upload/Download – $47.99 per month

500 Mbps Symmetrical Upload/Download – $69.99 per month

1 Gbps Symmetrical Upload/Download – $99.99 per month


Commercial/Business (Priority, on-call tech deployed same day):

250Mbps Symmetrical Upload/Download – $199.98 per month

500Mbps Symmetrical Upload/Download – $259.98 per month

1Gbps Symmetrical Upload/Download – $399.98 per month

Under the terms of the Fiber Project Agreement with the Village of Sister Bay and Bertram Communications LLC, the cost of standard installations is included. Therefore, most property owners would not have any additional cost for installing service from the roadway to the building. Standard installation includes following the shortest distance between the road and the building.  For installations not following shortest distance between the roadway and the building, Bertram will communicate with the property owner if there will be any additional costs.

After the project closes, the standard installation will have an additional fee of $4,000. Over 300 feet, the additional cost is $40 per foot which may be waived if the customer provides their own compatible conduit.

Service Plan needs are based on a number of factors including the number of people, devices, streaming apps, gaming, etc being used in each home. With Bertram’s current Service Plan pricing, all Service Plans are affordable plans. Bertram also offers the ability to change your plan at your request at any time.

If you live on a private road, please contact sbinquiries@bertramfiber.com to discuss your available options.

All individual property owners should complete the online signup form and sign the ROE agreement. Each association should contact Bertram to determine the best method for connecting their individual property owners. Please have Association Presidents contact sbinquiries@bertramfiber.com to schedule a meeting.

Bertram does not have data caps. We offer packages with unlimited data.

Yes. Bertram offers a monthly Seasonal/Vacation hold. The rate is $29 per month and is available from October 1st through April 1st. You have to call in and schedule your dates for your hold and have a valid payment method on your account. Keep in mind that the Seasonal/Vacation hold will be able to operate basic smart services such as lights and thermostats but not be able to operate security cameras.

The answer to this question is two-part. Bertram’s installation crew will contact each property owner that has signed a Right of Entry Agreement to determine the location that the drop will be placed from the Right of Way at the road to the property owner’s building(s) and schedule the installation of the drop at that time. Once the drop is scheduled, another crew will come and locate utilities and mark the property for said utilizities prior to the drop being placed.

 

Once the drop is placed, an appointment will be scheduled with you for another crew to do the installation into the building(s). At this point, you will be able to use your fiber.

You must sign the right of entry and service agreement for each property you would like to have service installed at.

Every effort will be made to use the shortest distance that provides the least

disturbance, unless a different path is less expensive and disruptive. If a property owner does not like that path they can choose another path but they may be subject to incur costs as that will not be considered a standard installation.

No. Your fiber installation includes bringing your internal connection inside the property up to 25 feet from the exterior box placed on your house. At that point it will be connected to a router provided by the customer. The cable will be plugged into the provided power supply and will need to be plugged into a standard wall outlet. This installation does not include running cabling through interior walls, or ceilings. Any cable needing to be ran more than 25 feet will be charged an additional $199.99 installation fee.

Bertram provides fiber internet services for the Village of Sister Bay. From this Fiber internet service, customers are able to purchase streaming services for their TVs and other devices. Customers are also able to connect their cellular devices to their fiber internet to access Wi-Fi calling features. This enables them to use their cellular devices in their home even when they don’t have cellular signal.

Unlike many internet service providers, Bertram uses what is referred to as an active network.  This means that every premise gets its own dedicated fiber strand, rather than sharing bandwidth with their neighborhood.  This means the very highest service levels are available to every location.

Bertram’s fiber network is buried in the Village of Sister Bay.

You may – or you may have your contractor – place empty conduit in the trench.  You should follow all guidelines for placing it far enough away from the power lines.

Bertram strives to return all working areas to as close to pre-construction condition as possible. If you have any further questions or concerns, please call 262-720-1603 or email BertramProject@fivestarenergyservices.com

Five Star Energy Services

Bertram provides industry leading Customer Support with technicians available to take your calls 24/7. Primary support hours are Monday-Friday from 8am-9pm and Saturday from 9am-1pm. They can provide information on billing, accessing the customer portal, and answer any questions you may have about the service.

You can call our customer support line at (920)351-1023.

Payment is not required to be dropped off with the ROE and Service Agreements. If the ROE and Service Agreements are signed and returned by July 12th, 2024, the standard installation will be provided at no cost to the customer.

Bertram Communications started servicing underserved communities across Wisconsin in 2003. We are now in 2 states and we are still dedicated to connecting small towns and rural communities. Our corporate office is located in Random Lake, WI and we are proud to serve the immediate surrounding communities. Our other offices are located in Baileys Harbor WI, Grant Park, IL.

You may use any type of conduit you prefer, but the conduit needs to be at least 1″ in diameter and must be run from the premise(s) to the ROW.

Bertram Communications recommends a Wi-Fi 6 router or a mesh-networking kit that is specified as capable of 1 Gigabit speeds. You need a dual-band or tri-band router with no Modem. It has to be a standalone WIFI-6 router. 

Make sure the router is capable of covering the square footage of your house or close to it. 

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Email sales

sales@gobertram.com

Email support

support@gobertram.com

Mon-sat 8am to 9pm

920-351-1023

Live Agent After Hours Support

920-351-1023

Bertram Internet is a wholly owned subsidiary of Bertram Communications LLC. Copyright © 2023 Bertram Communications LLC, All rights Reserved